PhilHealth
Benchbook
2005
3. Leadership and Management
3.1 The Management Team
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Goal:
The organization is effectively and efficiently governed and
managed according to its values and goals to ensure that care produces the
desired health outcomes, and is responsive to patients’ and community needs. |
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Standards |
Status |
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3.1.1 The provider
organization’s management team provides leadership, acts according to the
organization’s policies and has overall responsibility for the organization’s
operation, and the quality of its services and its resources. |
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3.1.2 The organization’s
management team ensures the presence of effective working relationships
within the organization, with the community, and with other relevant
organizations and individuals. |
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3.1.3 Terms of
reference, membership and procedures are defined for the meetings of all
committees within the organization. Minutes of meetings are recorded and
approved. |
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3.1.4 The organization’s
management team regularly assesses its own performance and the performance of
the organization. |
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3.1.5 The organization
develops and implements policies and procedures which cover the major
services and aspects of operations. |
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Criteria |
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- The
organization develops its mission, vision and corporate goals based on agreed-upon
values. |
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- The
organization’s by-laws, policies and procedures support care delivery and are
consistent with its goals, statutory requirements, accepted standards and its
community and regional responsibilities. |
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Policies and procedures, aside from being complied with, are reviewed and
revised as necessary. |
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- The
organization communicates its policies and procedures to all levels of the
workforce. |
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3.2 External Services
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Goal:
The organization ensures that services provided by external contractors meet
appropriate standards. |
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Standards |
Status |
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3.2.1 Documented
agreements and contracts cover external service providers and specify that
the quality of services provided must be consistent with appropriate set
standards. |
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Leadership
and Management
THE
MANAGEMENT TEAM STANDARDS
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leadership
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effective working relationships
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committee meetings
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management performance assessment
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policies and procedures for operations
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Goal:
The organization is effectively and efficiently governed and managed
according to its values and goals to ensure that care produces the desired
health outcomes, and is responsive to patients’ and community needs. |
EXTERNAL
SERVICES STANDARDS
•
contracts organization is .
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Goal:
The organization ensures that services provided by external contractors meet
appropriate standards. |