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PhilHealth Benchbook

2005

 

3. Leadership and Management

 

3.1 The Management Team

 

Goal: The organization is effectively and efficiently governed and managed according to its values and goals to ensure that care produces the desired health outcomes, and is responsive to patients’ and community needs.

 

Standards

Status

3.1.1 The provider organization’s management team provides leadership, acts according to the organization’s policies and has overall responsibility for the organization’s operation, and the quality of its services and its resources.

 

3.1.2 The organization’s management team ensures the presence of effective working relationships within the organization, with the community, and with other relevant organizations and individuals.

 

3.1.3 Terms of reference, membership and procedures are defined for the meetings of all committees within the organization. Minutes of meetings are recorded and approved.

 

3.1.4 The organization’s management team regularly assesses its own performance and the performance of the organization.

 

3.1.5 The organization develops and implements policies and procedures which cover the major services and aspects of operations.

 

Criteria

 

- The organization develops its mission, vision and corporate goals based on agreed-upon values.

 

- The organization’s by-laws, policies and procedures support care delivery and are consistent with its goals, statutory requirements, accepted standards and its community and regional responsibilities.

 

- Policies and procedures, aside from being complied with, are reviewed and revised as necessary.

 

- The organization communicates its policies and procedures to all levels of the workforce.

 

 

3.2 External Services

 

Goal: The organization ensures that services provided by external contractors meet appropriate standards.

 

Standards

Status

3.2.1 Documented agreements and contracts cover external service providers and specify that the quality of services provided must be consistent with appropriate set standards.

 

 

 

 

Leadership and Management

 

THE MANAGEMENT TEAM STANDARDS

• leadership

• effective working relationships

• committee meetings

• management performance assessment

• policies and procedures for operations

 

Goal: The organization is effectively and efficiently governed and managed according to its values and goals to ensure that care produces the desired health outcomes, and is responsive to patients’ and community needs.

 

 

EXTERNAL SERVICES STANDARDS

• contracts organization is  .

 

Goal: The organization ensures that services provided by external contractors meet appropriate standards.