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PhilHealth Benchbook

2005

 

7. Improving Performance

Goal: The organization continuously and systematically improves its performance by invariably doing the right thing the right way the first time and meeting the needs of its internal and external clients.

 

Standards

Status

7.1 The organization has a planned systematic organization-wide approach to process design and performance measurement, assessment and improvement.

 

 

Standards

Status

7.2 New processes of care are designed collaboratively based on scientific evidence, clinical standards, cultural values and patient preferences.35

 

Criteria

 

- There are resources available for developing or adopting clinical practice guidelines.

 

- Clinical practice guidelines for the top 10 causes of admissions and / or consultations and PhilHealth-adopted guidelines are disseminated and monitored.

 

35 Important processes of care include invasive and non-invasive surgical procedures, medication use, and hospital admissions. Important outcomes include patient and staff satisfaction, lengths of stay, staff views, and autopsy results.

 

Standards

Status

7.3 Management is primarily responsible for developing, communicating, and implementing a comprehensive quality improvement program throughout the organization and delegating responsibilities to appropriate personnel for its day-to-day implementation.

 

7.4 All service units and staff are responsible for, and demonstrate involvement in, performance improvement that results in better services for internal and external clients.

 

7.5 Managers and staff evaluate the effectiveness of the quality improvement program and take action to address any improvements required.

 

7.6 The organization provides better care and service as a result of continuous quality improvement activities.

 

7.7 Quality improvement activities respect the confidentiality of data regarding patients, staff and other care providers.

 

 

 

Improving Performance

 

STANDARDS

 

organization-wide approach

collaboration in new processes of care

management responsibility

service unit and staff responsibility

evaluation of quality improvement program

better service and care

confidentiality of data

Goal: The organization continuously and systematically improves its performance by invariably doing the right thing the right way the first time and meeting the needs of its internal and external clients.