PhilHealth
Benchbook
2005
7. Improving
Performance
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Goal: The organization continuously and
systematically improves its performance by invariably doing the right thing
the right way the first time and meeting the needs of its internal and
external clients. |
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Standards |
Status |
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7.1 The
organization has a planned systematic organization-wide approach to process
design and performance measurement, assessment and improvement. |
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Standards |
Status |
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7.2 New
processes of care are designed collaboratively based on scientific evidence,
clinical standards, cultural values and patient preferences.35 |
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Criteria |
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There are resources available for developing or adopting clinical practice
guidelines. |
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Clinical practice guidelines for the top 10 causes of admissions and / or
consultations and PhilHealth-adopted guidelines are disseminated and
monitored. |
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35 Important processes of care include invasive and
non-invasive surgical procedures, medication use, and hospital admissions.
Important outcomes include patient and staff satisfaction, lengths of stay,
staff views, and autopsy results.
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Standards |
Status |
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7.3 Management
is primarily responsible for developing, communicating, and implementing a
comprehensive quality improvement program throughout the organization and
delegating responsibilities to appropriate personnel for its day-to-day
implementation. |
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7.4 All service
units and staff are responsible for, and demonstrate involvement in,
performance improvement that results in better services for internal and external
clients. |
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7.5 Managers and
staff evaluate the effectiveness of the quality improvement program and take
action to address any improvements required. |
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7.6 The
organization provides better care and service as a result of continuous
quality improvement activities. |
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7.7 Quality
improvement activities respect the confidentiality of data regarding
patients, staff and other care providers. |
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Improving Performance
STANDARDS
• organization-wide approach
• collaboration in new processes of care
• management responsibility
• service unit and staff responsibility
• evaluation of quality improvement program
• better service and care
• confidentiality of data
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Goal: The organization continuously and
systematically improves its performance by invariably doing the right thing
the right way the first time and meeting the needs of its internal and
external clients. |