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PhilHealth Benchbook

2005

 

4. Human Resource Management

 

4.1 Human Resource Planning

 

Goal: The organization provides the right number and mix of competent staff to meet the needs of its internal and external customers and to achieve its goals.

 

Standards

Status

4.1.1 Planning ensures that appropriately trained and qualified (and where relevant, credentialed) staff are available to undertake the type and level of activity performed by the organization. This includes those who are consulted when suitable expertise is not available within the organization.

 

Criteria

 

- The organization defines the qualifications and competencies of its staff.

 

- The organization documents and follows policies and procedures for hiring, credentialing and privileging of its staff.

 

 

 

Standards

Status

 4.1.2 Workload is monitored and appropriate guidelines consulted to ensure that appropriate staff numbers and skill mix are available to achieve desired patient and organizational outcomes.

 

Criteria

 

- Staff numbers and skill mix are based on actual clinical needs.

 

- Appropriate policies and procedures are monitored to temporarily compensate for, and to definitively, address inadequacies in staff numbers or expertise.

 

 

 

4.2 Staff Recruitment, Selection, Appointment and Responsibilities

 

Goal: Recruitment, selection and appointment of staff comply with statutory requirements and are consistent with the organization’s human resource policies.

 

Standards

Status

4.2.1  Recruitment, selection, appointment and reappointment procedures ensure appropriate competence, training, experience, licensing and credentialing of all appointees.

 

Criteria

 

- The organization defines, disseminates and ensures compliance with policies and procedures governing personnel recruitment, selection and appointments.

 

- The recruitment and selection process is open and transparent, is consistent with legal and ethical requirements, and allows a fair and unbiased evaluation of the qualifications and competencies of all applicants.

 

- Relevant staff members participate in the development and implementation of personnel recruitment, selection and appointment.

 

- Selection and appointment and evidence of staff compliance with selection or appointment standards are documented.

 

- Relevant licenses are routinely monitored for renewal.

 

- Evidence of continuing staff education and training is routinely monitored and assessed.

 

 

 

Standards

Status

4.2.2  Upon appointment, staff members receive a written statement of their accountabilities and responsibilities that specifies their role and how it contributes to the attainment of the goals and maintaining quality of care. The statements are reviewed when necessary.

 

Criteria

 

- Written job descriptions are given to and discussed with all newly-appointed staff members.

 

 

 

Standards

Status

4.2.3 Staff members are accountable for the care and services they give and for the discharge of their delineated responsibilities.

 

Criteria

 

- The organization ensures that staff accountabilities and responsibilities are consistent with their qualifications, training, experience, registration and licensure.

 

 

 

Standards

Status

4.2.3 All services are provided by staff members with appropriate qualifications, experience or training.  

 

Criteria

 

-  All doctors, nurses and midwives providing clinical care have current licenses and documented evidence of appropriate training and experience.

 

- All administrative, business and technical services staff have current licenses and documented evidence of appropriate training and experience.

 

 

 

4.3 Staff Training and Development

 

Goal:  A comprehensive program of staff training and development meets individual and organizational needs.

 

Standards

Status

4.3.1  There are relevant orientation, training and development programs to meet the educational needs of management and staff.  

 

Criteria

 

-  The organization assesses the educational needs of management and staff and identifies and/or provides resources to meet those needs.   

 

- Policies and procedures for orientation of new management and staff are documented and monitored.   

 

- The organization evaluates the effectiveness of training and development programs to ensure that they meet organizational, community and individual needs.

 

 

Standards

Status

4.3.2  The organization clearly defines and ensures compliance with the lines of authority and supervision.

 

Criteria

 

-  New personnel—including trainees, volunteers, new graduates and external contractors—are adequately supervised by qualified staff.     

 

-  The staff are provided with a documented job description outlining accountabilities and responsibilities.   

 

 

 

HUMAN RESOURCE MANAGEMENT

 

HUMAN RESOURCES PLANNING STANDARDS

 

• HR needs assessment

• workload monitoring

 

Goal: The organization provides the right number and mix of competent staff to meet the needs of its internal and external customers and to achieve its goals.

 

STAFF RECRUITMENT, SELECTION, APPOINTMENT AND RESPONSIBILITIES STANDARDS

 

• procedures

• job descriptions

• staff accountabilities

• service provision by appropriate staff

 

Goal: Recruitment, selection and appointment of staff comply with statutory requirements and are consistent with the organization’s human resource policies.

 

STAFF TRAINING & DEVELOPMENT STANDARDS

 

• orientation, training and development programs

• supervision

 

Goal:  A comprehensive program of staff training and development meets individual and organizational needs.

  and development meets individual and organizational needs.