PhilHealth
Benchbook
2005
4. Human Resource Management
4.1 Human Resource Planning
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Goal: The organization provides
the right number and mix of competent staff to meet the needs of its internal
and external customers and to achieve its goals. |
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Standards |
Status |
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4.1.1 Planning ensures that appropriately trained and
qualified (and where relevant, credentialed) staff are available to undertake
the type and level of activity performed
by the organization. This includes those who are consulted when suitable expertise
is not available within the organization. |
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Criteria |
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- The
organization defines the qualifications and competencies of its staff. |
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- The
organization documents and follows policies and procedures for hiring,
credentialing and privileging of its staff. |
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Standards |
Status |
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4.1.2 Workload is monitored and appropriate
guidelines consulted to ensure that appropriate staff numbers and skill mix
are available to achieve desired patient and organizational outcomes. |
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Criteria |
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Staff numbers and skill mix are based on actual clinical needs. |
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Appropriate policies and procedures are monitored to temporarily compensate
for, and to definitively, address inadequacies in staff numbers or expertise. |
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4.2 Staff Recruitment, Selection, Appointment and
Responsibilities
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Goal: Recruitment, selection and appointment
of staff comply with statutory requirements and are consistent with the
organization’s human resource policies. |
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Standards |
Status |
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4.2.1 Recruitment, selection, appointment and reappointment
procedures ensure appropriate competence, training, experience, licensing and
credentialing of all appointees. |
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Criteria |
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- The
organization defines, disseminates and ensures compliance with policies and
procedures governing personnel recruitment, selection and appointments. |
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- The
recruitment and selection process is open and transparent, is consistent with
legal and ethical requirements, and allows a fair and unbiased evaluation of
the qualifications and competencies of all applicants. |
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Relevant staff members participate in the development and implementation of
personnel recruitment, selection and appointment. |
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Selection and appointment and evidence of staff compliance with selection or
appointment standards are documented. |
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Relevant licenses are routinely monitored for renewal. |
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Evidence of continuing staff education and training is routinely monitored
and assessed. |
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Standards |
Status |
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4.2.2 Upon appointment, staff members receive a written
statement of their accountabilities and responsibilities that specifies their
role and how it contributes to the attainment of the goals and maintaining
quality of care. The statements are reviewed when necessary. |
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Criteria |
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Written job descriptions are given to and discussed with all newly-appointed
staff members. |
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Standards |
Status |
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4.2.3 Staff
members are accountable for the care and services they give and for the
discharge of their delineated responsibilities. |
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Criteria |
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The organization ensures that staff accountabilities and responsibilities are
consistent with their qualifications, training, experience, registration and
licensure. |
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Standards |
Status |
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4.2.3 All
services are provided by staff members with appropriate qualifications,
experience or training. |
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Criteria |
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- All doctors, nurses and midwives providing
clinical care have current licenses and documented evidence of appropriate
training and experience. |
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All administrative, business and technical services staff have current
licenses and documented evidence of appropriate training and experience. |
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4.3 Staff
Training and Development
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Goal: A comprehensive program of staff training and development meets
individual and organizational needs. |
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Standards |
Status |
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4.3.1 There are relevant orientation, training
and development programs to meet the educational needs of management and
staff. |
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Criteria |
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- The organization assesses the educational needs of management and
staff and identifies and/or provides resources to meet those needs. |
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- Policies and procedures for orientation of new management and
staff are documented and monitored. |
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- The organization evaluates the
effectiveness of training and development programs to ensure that they meet
organizational, community and individual needs. |
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Standards |
Status |
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4.3.2 The
organization clearly defines and ensures compliance with the lines of
authority and supervision. |
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Criteria |
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- New personnel—including trainees, volunteers, new graduates and
external contractors—are adequately supervised by qualified staff. |
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- The staff are provided with a
documented job description outlining accountabilities and responsibilities. |
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HUMAN RESOURCE MANAGEMENT
• HR
needs assessment
•
workload monitoring
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Goal: The organization provides
the right number and mix of competent staff to meet the needs of its internal
and external customers and to achieve its goals. |
•
procedures
• job
descriptions
•
staff accountabilities
•
service provision by appropriate staff
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Goal: Recruitment, selection and appointment
of staff comply with statutory requirements and are consistent with the
organization’s human resource policies. |
STAFF
TRAINING & DEVELOPMENT STANDARDS
•
orientation, training and development programs
•
supervision
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Goal: A comprehensive program of staff training and development meets
individual and organizational needs. |
and development meets individual and
organizational needs.